Vivint is a well-established and recognized Home Security System company that operates across the United States. They offer smart home security solutions that come with options such as wireless security cameras, smart doorbells, smoke as well as carbon monoxide detectors, smart locks, and many others. They are professionally installed and their monitoring centers can monitor them throughout to ensure that everything is well.

Given that everyone wants to know this especially when making a switch or just changing service providers, here is the answer does Vivint charge for cancellation? As it is with most home security companies, it is crucial to note that Vivint also has cancellation fees that are stated in the customer agreements. But if you are not sure about the cancellation policy or if there are extra charges, these depend on your contract.

It is worth noting that there are often general cancellation policies and fees that every customer must meet to be able to cancel the Vivint services before the agreed time.

Vivint’s Standard Cancellation Policy

In the case of cancellation of the Vivint home security system, the current policy in the contract for a standard service is that the user is to maintain services for 36 months. This means that you commit to having your Vivint services in the company for 3 years. If you end this 36-month service contract early, then you will be charged a certain cancellation fee.

Amounts of money for the cancelation fee shall depend on the time that has elapsed in the contract period, and the amount of money that still has to be paid for the rest of the contract period. Essentially the outstanding amounts of payment are due to be made in the remaining period of the 36-month contract as agreed when subscribing.

For instance, if you decided to cancel your Vivint service after 20 months, you would have to pay other charges including cancellation fees of monitoring and other services for the other 16 months that are within the initial contract period.

It should be recalled that the cancellation fee is variable or in proportion – one is only expected to pay for the balance of service time left in the initial 36-month term and not the total thirty-six months' worth of fees. Of course, this amounts to a rather sizeable fee if you still have many years left on the terms of the contract.

Other Early Cancellation Fees

Furthermore, the service and the monitoring cancellation fees are outlined above, when it comes to the equipment financing plan with Vivint, it may be necessary to pay the remaining balance in case you cancel the plan early.

For instance, if you paid $1000 for equipment through a credit payment plan that took 36 months, and you terminated the service in the 20th month, you would still have to pay 16 months of equipment credit repayment.

Nevertheless, as mentioned before, even if you own the equipment with the help of Vivint financing and do not take any monetary instrument, you still cannot cancel the service without the early termination fees. Equipment financing and service plans are regarded as one system therefore even if the equipment is paid off you still pay for the monitoring, service, and the remaining period as defined in the contract.

So in summary - by canceling Vivint service early, you will owe: 

  1. Any other monthly service and monitoring charges for the duration to complete the rest of the first 36-month contract.
  2. Any other unserved equipment financing plan balance should it not be paid in full.
  3. Possible charges on interest and taxes that may be incurred for the remaining balances.

When it is Possible to Bypass the Cancelling Fees?

However, in some situations, Vivint is willing to cancel your subscription and eliminate or reduce the fee you need to pay. Reasons fees could be waived, discounted, or refunded partially can include: 

  • You are relocating to an area where Vivint does not offer service. Documentation is required.
  • You are dissatisfied with the services offered by your current security provider Vivint hence the desire to go for a new provider. Some students take Vivint Smart Home college credit card or pay some amount and they may be allowed a partial credit or refund.
  • One of them is that you die while the contract is still active. Uncompleted service-related balances are voided.
  • You become jobless or have an impairment of your income. B. Fees charged may be reduced or exempted if the student provides proper documentation on why they are entitled to a reduction in fee or an exemption.

If any of these apply to you, call Vivint customer service immediately and ask if there are any exemptions to the cancellation policy and if you can get leniency with the fees or you will be credited. Be ready to present documents that will justify the decision to cancel the services earlier than the set terms will be over, without paying full fees as per agreed contracts.

However, there are cases where it is allowed and in most cases, you will be required to pay cancellation fees if the cancellation is made before the 36 months of the initial contract period has been served. However, it does not harm to know whether one’s circumstances can be a reasonable factor for a discount or complete exclusion of the charges.

Vivint Contracts – What You Need to Know About Cancellation

If however, you wish to cancel your Vivint service, you can contact their Customer Service department by phone at 1-877-469-0861. Inform them that you are canceling the services and ensure that you state the date of cancellation in advance. According to Vivint’s cancellation policy, you just cannot cancel or make payments cease or they will continue processing based on the agreement that was signed for financing plan, credit cards, etc.

You have to state clearly that you would like to self-discharge and close out your account and contract because you do not want the services any longer. After that, Vivint will review the account with you concerning any other remaining balances of the equipment costs and service fees that may apply, schedule equipment removal if needed, and issue the final documents about the cancellation of the account.

What is the VIVINT Home Security Current Fee Structure for Cancellation in 2023?

The cancellation fees of Vivint are not fixed and are dependent on the terms of the subscription that the customers sign and the circumstances around the cancellation of the subscription before the end of the 36 months. As a general guideline for 2023, customers can expect to pay: 

  • For instance, a contract for $500 has a termination fee of $50.
  • Remaining monthly service/monitoring fees: Gross is also commonly described as an approximation, or approximately, as in Gross approx. $40-$60 per month
  • Any remaining balances if they were part of equipment financing options
  • Applicable taxes

For instance, if you canceled after 20/12=1. 67 years into a 36/12=3 years contract, you would be required to pay about 16/12=1. 33 years' worth of monitoring fees. On average the costs could be $50 a month and that totals $800 per year + contract termination fees and any financing left.

While the details of cancellation fees vary across contracts, to learn the specific amounts, one should contact Vivint’s Customer Service.

In our opinion, it is always best to communicate effectively and clearly to the companies in question whenever one needs to cancel a service contract. Canceling a subscription that was previously agreed upon is convenient, but paying the cancellation fees that are owed, is the right thing to do. However, we realize that high contract cancellation fees may bring significant difficulty in terms of monetary commitment…

If you want to cancel the Vivint service but cannot do so because of the penalty fee and another monthly cost, search for the so-called “Vivint hacks” which are the ways people say can help to get rid of Vivint early without paying for the fees. Whether or not tricks like taking down the Vivint yard sign or replacing it with fake equipment are effective could be debatable. As for the last suggestion, we can state that it is unwise to violate a legal contract that you agreed to abide by. This is because knowing all the risks – in this case, being in a financially unfavorable position – means being in a position to make the right decision. Before trying to escape a Vivint contract unpaid it’s important to do extensive research.

Closing Thoughts

It is hoped that this brief and basic guide has provided a clearer picture of what might happen concerning cancellations and possible charges if thinking about early cancellation of Vivint security services. Even though they have given their systems an ambitious design and have created highly efficient home protection systems, they still offer their services under long–term contracts and with rather steep penalties in case you try to cancel your subscription early. Vivint's home security system has been established with due diligence; therefore, ensure that you understand the obligations that come with installing Vivint's home security equipment and services before enrolling in the program. And every possible way to go through contract hacks and other services when you need to cancel earlier than the given term.

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