When considering a new home security system, one of the top questions on many homeowners' minds is: In conclusion, this Vivint home security system does not come with any obligation to sign a contract. Vivint is a home security company which is based in Utah and serves North America, famous for its Smart Home solutions and professional monitoring. But as a disadvantage, the company does own the customer's long-term monitoring contract obligation.

Here, we will give you a detailed view of the Vivint contract, its terms, cancellation policy, and some possible options for those who prefer a contract-free system.

The terms of the monitoring contract that Vivint offers to its clients.

Vivint has standard initial requirements that new customers have to sign up for a 42-60-month monitoring contract based on the chosen equipment package. If you cancel before the expiry of the first year of the contract, you will be required to cater for the balance as stated in the signed contract.

The exact length of the contract depends on the specific equipment package: 

  • The basic package contract is 42 months long.
  • For the consumer packages, you have the opportunity to get an upgraded package with a 60-month contract.

They can trap you into paying a monthly monitoring fee for 3-5 years. Vivint offers competitively priced monitoring packages, with basic ones costing $29. 99 per month and higher-tier packages go up to $59. 99 per month. By the end of the contract duration, you will have incurred more than $1000 in monitoring fees only.

Before signing the contract, it is recommended to study it and consider all the sections carefully. 

  • Auto-renewal clause: Customers are bound to Vivint auto-renew each month once the initial term has expired unless they cancel.
  • Equipment costs: It may also be necessary to buy equipment for a business’s use, which is either bought at the onset or financed.
  • Cancellation fees: Cancellations are possible but a consumer is likely to be charged 75-100% of the remaining balance of the contract.

During the specified contract, you will have to pay increased prices on services as dictated by Vivint starting from the second year of the contract. Again, you cannot choose to take a lower service package while using the contracted service package.

Vivint Contract Cancellation Policy

Another thing that you should know about Vivint is that if you decide to terminate your contract in the middle of the agreed terms and conditions, be prepared to part with lots of money through fees. These fees are intended to help the company recover the costs of the equipment and installation it spent on Vivint.

Here is an overview of Vivint’s early cancellation policy: 

  • Due to most of the remaining contract balance is owed on this type of facility.
  • Firstly, there is no prorating as the full month is owed and needs to be paid by the client.
  • Refund policy: None/UPON payment upfront fees are non-refundable based on the amount of services used
  • Either charge fees for non-return of equipment or set a maximum of 30 days for the equipment to be taken back.

It is usually C: 30 days written notice required for cancellation. Vivint may put the equipment and services it provides on hold during this period.

You cannot cancel the contract with Vivint without paying some or any termination fees even if you have moved to a different place or are not satisfied with the service provided. You will normally have to pay a cancellation penalty, except if you are a military that has to move to another base.

If considering a long Vivint contract for your home, try to assess whether you are likely to remain in the location for the next several years, whether it is 3-5 years. Otherwise, the termination fees may be high and entail some difficulties for the early contract termination.

Vivint Contract Alternatives

Month-to-Month Contract Some Vivint sales representatives may propose to their clients to sign a contract for a specific month. This offers the freedom of terminating at any time provided that one gives a 30-day notice without being charged for early termination. However, you will often have to buy the equipment as a capital expense as well as not have the ability to make lease payments during the duration of the contract.

Rent Equipment Vivint in some locations provides rent for equipment instead of signing a long-term agreement. You use Vivint gear on demand and bring it back if you ever decide to cancel. Nevertheless, there is a problem of accumulating rental costs and often it would be less expensive to purchase equipment. It is vital to understand that not all packages for shipment offered by these companies are candidates for this program.

Contract-Free Providers Again, SimpliSafe, Abode, and Cove offer home security systems of a similar DIY nature as the one under discussion that do not require customers to sign contracts. These systems differ from traditional contracts as they are month-to-month or annually renewable with the prepay method. A few pieces of equipment may have to be bought for use, although in the long run, they would be paid for out of the amount earned. However, what it does is offer you an alternative for service-based security and protection without a contract.

In conclusion

It is understood that the company does expect clients to agree to a multi-year monitoring plan after purchasing a home security system from it. Three key ideals that one should not overlook include the length of the contract, charges, and the consequences of canceling the contract early. For more flexibility, some of the things that you can take up with your Vivint salesperson or search for other home security companies that offer contract-less security services. Therefore, when deciding which home security solution is the best for you, the benefits and drawbacks have to be considered.

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