Vivint is an American residential security company that offers monitored security services and smart home technology products for residents of the United States and Canada. Another way that Vivint controls costs is that its customers sign very long contracts, especially when they are installing their systems for customers, which are usually for 36 to 60 months. Yet, there are various reasons why you may want to terminate the contract with Vivint before the contract period ends. Fortunately, it seems that although the process of canceling subscription services with Vivint may be a little drawn out, this is certainly possible if you go about it in the right way. In this guide, you’ll learn all about canceling your Vivint contract, from the initial steps to the details of the process.

Understand Vivint’s Cancellation Policy

To initiate cancellation, you must familiarize yourself with the company’s policies described in the customer agreement form provided by Vivint. In most of their contracts, Vivint requires clients to pay early termination fees if they want to cancel before the contract expires at the end of the agreed three to five years. These fees are usually around seven hundred and fifty US dollars for every remaining year of the contract. And if you decided to cancel it with 2 years remaining before expiry then you would be charged $1500. The early termination fee decreases as you get closer to the initial term of the contract.

Vivint may also bill you fees on the remaining balance of any equipment that you may have paid for via financing if you opt out early. For instance, if you bought a security camera worth $1000 through a financier and you are left with $700 to pay your financier when you decide to cancel the financier, then you will be expected to pay $700 on the spot. Among termination fees and equipment balances, cancellation costs are a real no-go, especially when stacking up quickly.

Another clause in Vivint Contracts is the ‘right of rescission’ whereby new clients have a window of three business days starting from the time they signed the contract to cancel the contract and avoid being charged fees for it. However, this only applies in the instances where they are installing new customers into their system, as opposed to current ones.

There’s No Way To Withdraw Or Cancel The Transaction Without Incurring A Fee

Before you can cancel your Vivint contract and end up paying high termination fees, there is the need to find out if you can leave the contract without incurring extra charges. Vivint allows contract cancellation without early termination fees in limited situations.

  • In case you transfer to a new area where Vivint does not operate. It also involves submitting evidence of your change of domicile, e.g., bill statements with your name on the new residence.
  • For instance, if you sell your home and make it available on the MLS, you will need to present some verification.
  • Customers who have entered into the contract with the company may have the following terms stated: In this case, your estate has the advantage of termination without any form of punishment.

If any of these apply to you, then it is best not to hesitate to call Vivint to discuss the possibility of cancellation without fees. It is usually advisable to forward all the necessary documents at once to prove that the client qualifies for penalty-free cancellation.

Attempt Voluntary Cancellation

If you are unable to cancel your Vivint service without incurring a fee, you may try to cancel the service voluntarily by calling the company and asking for the cancellation of the agreement. Nicely, tell them that you are not happy and want to cancel and then inquire if there is something that can be done regarding eliminating or reducing an early termination fee.

Vivint rather retain its customers and thus rather negotiate on other ways of solving the issue such as cutting down the amount you have to pay every month or giving you the option of opting out of some of the equipment/services that the company offers. Thus, be willing to compromise to reach a mutually beneficial solution to the problem. So just remember that even if you beg Vivint on your knees they are not bound by law to grant you an early termination. Nevertheless, it is always a good idea to talk it over to make a decision that would be most agreeable.

Vivint Still Trying to Sell Your Contract

In case you are relocating to a place where Vivint is not available, then there is a possibility that you may transfer your contract to the new homeowner rather than cancel the contract outright. This saves you from the early termination fees while on the other end, allowing the buyer to get equipment and services without any installation costs. There are quite a few legal restrictions when it comes to transferring a Vivint contract but both sides get significant financial benefits.

To take this approach, let your real estate agent know that you have a Vivint home monitoring contract and that you will transfer your rights in the contract to any buyer of your house. Schlage also calls Vivint to initiate the steps of transferring the contract and other necessary documents. The buyer will need to go through a credit check and they will have to expressly sign for assuming the Vivint contract. Although it takes work to sell your contract, it allows one to get out of the agreement without any extra charges or removal of equipment.

Contract Cancellation Lawyer

If you requested to cancel your services voluntarily and your request was denied, then there is no way out other than seeking professional help from a consumer protection agency that will help you legally discharge yourself from your Vivint contract. Contract cancellation firms that are well established have effectively dealt with security companies to expunge or to lessen charges stated in alarm monitoring contracts. These usually attract their own cost but can easily help you cut hundreds or thousands of dollars that would otherwise go to Vivint.

While considering companies that provide cancellation services, go for the one with a good track record in helping clients leave such home security contracts. Make sure to know how much they charge because some of them can charge per the percentage or other hidden extras besides the basic rate. Upon employment, make sure to give out all the account details and legal formalities to the cancellation service to enable him or her to communicate with Vivint on your behalf. Still, when you hire an expert to negotiate for you, the chances of terminating an unwanted contract are more likely to come without hemorrhaging.

Cancel the Credit Card Which You Provided

Aside from these provisions, if all other options and settlements are exhausted and Vivint insists on imposing hefty early termination fees that you can hardly pay, then, technically, you can extricate yourself from the contract by canceling the credit card that you provided for the monthly billing. After numerous attempts to draw payment from your credit card, debit card, or checking account, Vivint will first temporarily deactivate and then cancel your monitoring contract. This harms your credit but prevents new contract violation charges from Vivint in the future.

However, to avoid coming to this last stage, there is the need to refer to the contract by Vivint and understand the method of collection together with other charges in case of failure to pay. You do not want to have more fees that are paid to the credit bureaux and turned over to the debt collectors. Deleting your card is an extreme measure that has cost implications but serves to liberate you from a plan that cannot support and that you don’t need.

It is necessary to Call it Quits if Possible On Cordial Terms

Whichever of the strategies is employed, try to sever relations with Vivint professionally. Do not get angry or threaten to issue a lawsuit because it will ensure that the business relationship is terminated permanently. Be certain to give the facts and circumstances of your situation so that account managers see that one is willing to leave the job, but not willfully. This preserves an opportunity to come back for Vivint services in the future when your needs are likely to change.

Resigning from a home security contract often becomes inevitable when you are moving from one place to another or due to some monetary concerns. However, as it has been seen, canceling a Vivint contract comes with fees and some disappointment as you terminate a contract in a way that is embarrassing or shameful but knowing the right way out makes the ordeal bearable. Equip yourselves with the knowledge above as you get set for the journey through the realm of Vivint cancellations.

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