Vivint is a Home Security System and smart home solutions provider originating from Utah, which serves the US and Canada markets. Like any other company out there, there are moments when you may require the help of Vivint support services. Generally, the process of contacting Vivint is not very complicated, it can be done through different means. Below is the list of options that you can try to reach Vivint customer service for assistance.

Call Vivint Customer Service It is clear that the most effective method of communication with Vivint is through its customer relations department by phone. Vivint has two different customer service phone numbers you can call depending on your needs: 

Vivint Technical Support:

1-877-659-4107 However, if you have concerns that are more particular to the Vivint equipment, smart home devices, or mobile app, or if you have any technical concerns then you may contact their technical support center. Professionals will be capable of offering advice on how to resolve some specific difficulties and explain possible situations.

Vivint Customer Service:

1-800-216-5232 To reach out to Vivint’s customer service department for basic customer service, billing issues, modification of account options, or any other issues that do not require technical support, customers can use Vivint’s main customer service telephone number. It will be further noted that the CSR is in a position to deal with almost anything that the customer may require beyond the problem that was initially presented as a technical one.

Both of these phone numbers are open 24/7 and have toll-free calls to the United States and Canada. Sometimes, you may be held for some time, especially during busy hours of the day, but you should be able to speak to an agent.

Chat with Vivint customer support If the reader is not so comfortable with the idea of making a call and speaking to someone over the phone, it is important to know that Vivint does offer an online chat feature through which one can communicate with the representatives of the company. 

  1. Navigate to the official website and go to the ‘Support’ option located at the top right of the page on the Vivint homepage.
  2. The next steps are easy: You just need to click on the chat icon located at the right bottom corner of the page.
  3. A new browser window will open that allows the individual to begin communicating with the next available Vivint agent.

This is a round-the-clock, round-the-year facility so that the users can chat anytime and from any place. This provides you an alternate way of getting to a customer service representative and getting help as soon as possible if the phone is not a viable option.

Try to contact them through the Vivint App. If you have the app in your smart home, then you can also call customer support right from the app. To reach customer service in the app: 

  1. It is in this step that you are required to open the Vivint app that is installed on your mobile device.
  2. Click the button ‘≡’ in the upper left part of the screen.
  3. Choose "Support"
  4. To begin interacting with a Vivint agent, click on the “Start Chat” button or the “Call” option conveniently available within the application.

If possible, connecting through the mobile app can be the quickest method of reaching support because the additional information that can be supplied to the support staff at Vivint can help speed up the diagnosing of the problem.

Contact Vivint Via Email In cases where one needs to contact Vivint customer service for a less urgent matter or issue that may not necessitate an instantaneous response, one can use email as a means of communication. There is a contact form that has been independently created by Vivint through their website and it goes straight to the support team. To email them:

  1. Vivint has a website at www. Vivint. Com – click on the “Support” tab.
  2. Expand the section “Email Us” and fill in the form at the bottom of the page.
  3. It is mostly used for email purposes and includes your name, email address, topic, etc. with the details about your issue.
  4. Press Submit and a Vivint customer service rep will reply to the received email.

You should get a reply within 24 hours or on the same day depending on the hour you sent the message. Emailing, therefore, offers another method of communication though not as effective as a call or a chat.

Get to know more about Vivint through their social media accounts. Vivint has various social media profiles on Facebook and Twitter, where it also addresses its customers. However, if you prefer responding to companies via social media, leaving a message through Facebook Messenger or on Twitter direct message box is possible.

Vivint on their Facebook and Twitter accounts notify their fans and followers that they can send a message to them for assistance. Talk to them on the social media platforms or in a direct message if they are on the same social media platforms. They hire staff to ensure that social channels, which can either respond or escalate your request, are always running.

Visit Vivint Support Forums Besides social networking sites, Vivint has also incorporated its online communities where customers can seek help. They have a customer forum that is accessible on their website where Vivint employees and other clients can post questions and answers regarding numerous services.

To access the forums:

  1. Visit the Company at www. vivint. Com and navigate to the Support portal.
  2. To do this, navigate through the content menu and click Forums.
  3. Select one of the categories and then one of the subtopics or discussion threads that is related to your problem.
  4. You can ask questions or give comments, and the latter will answer from the representatives of the Vivint company.

The forums range from simple billing inquiries to technical issues, and having it as another avenue through which the issue can be addressed is a plus.

Seek Assistance through the Supported Smart Home Application My Vivint tablet or mobile smart home app also has several features that can be used to request support. 

  • Enter a live chat session.
  • To avoid getting trapped by some of these scams, you can simply call customer service directly.
  • Ensure to seek technical support from a professional at work
  • Check out more information on FAQs & other related material.

Having the app also enables one to offer additional information like a video or perhaps system logs. Use the customer support functions available within the application that is Vivint smart home app for a proper customer relations experience.

  1. Take your mouse to www. Vivint. com, move your pointer over to “Support”
  2. Click the “Stores” link
  3. Type in your address, city, or zip code
  4. The search will show you the Vivint official retail stores located in your area.

Referring a complaint to local stores instead of calling central customer service centers. All store staff should be equipped to handle most of the complaints on the spot or else transfer them to the next higher authority.

Conclusion

Vivint ensures that they offer customized and friendly customer service whenever you call or visit their offices. In calling, emailing, using the live chat feature, as well as in sending messages through social media platforms, there are several credible ways to get the concerns heard and met. Determine the level of contact that is suitable depending on your specific situation. Being that there are many ways of getting assistance from the company, receiving fast and quality help is easy once you are acquainted with the different methods that are used in reaching out to Vivint customer service.

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