There exist some of the best and most popular wire-free Security Cameras in the market manufactured by Arlo. Offering high-definition video, compatibility with numerous smart home devices, and wireless installation, it’s clear why Arlo cameras are popular for home surveillance and protection.

Yet, as perfect as these products may be, there are always some problems that may arise or improvements that may be required. If you are having issues with your Arlo system, it is useful to call an Arlo customer service number to get your equipment back on track. Below is the information on how to get through to Arlo customer service and all the possible outcomes you can anticipate.

Always Visit Arlo’s Support Site First

When you decide to call Arlo or type a message in the live chat, go to arlo.com/en-us/support first. Here you can:

- Looking for the answer to usual problems and questions
- Locate self-help guides with detailed instructions and short videos.
- Obtain new user manuals for your Arlo devices
- For warranty and repair information

More often than not, a simple search on the Arlo support site provides an answer to simple issues such as connectivity, motion detection, or setting changes. Staying here for just a few minutes could help you avoid the troubles of waiting on the phone and reaching customer service.

Use Arlo's Phone Support

If your problem remains unsolved after seeking help from the Arlo website, you can contact Arlo customer support at 1-855-MY-ARLO-3 (1-855-692-7563). Arlo phone support is available: 

  • Monday through Friday, 9 a.m. to 8 p.m. Eastern
  • Monday to Friday, 9 AM – 5 PM Eastern

When you call, here are some tips for getting the fastest assistance: 

  • Ensure you have your Arlo serial number handy. This is on a sticker on your Arlo devices and the packaging and also on the sticker as the serial number. It is convenient this way because then there is no need to search for your account.
  • Record details about the issue before dialing the phone. Write down the errors you have come across, what you were doing at the time of occurrence, any efforts that have been made, etc.
  • Stay near your Arlo system when you call because troubleshooting or testing may be required.
  • Do not expect the initial automated system to be very smooth. Do not hang up when getting connected, and instead, wait to talk to a real person.
  • It is wise to note down the case number that has been given to your complaint so that you can refer to it each time you are followed up.

The overall hold time for customers normally takes approximately 20 minutes a call, but this may take longer depending on the number of calls received. Do not get annoyed when kept on the line and always have your details handy since this usually results in a faster solution once connected to an agent.

Live Chat could be initiated in the following manner

The second method of getting help is by using the live chat option available on Arlo’s website. To start a live chat: 

1. Open your web browser type arlo.com and then click on the Support tab which is located at the top of the page.
2. Click Contact Us under the search bar
3. Choose Chat with Us

This will initiate a chat session with the next available Arlo support personnel. The chat takes place within your web browser, which means you can resolve problems as you go by logging into your Arlo account.

Live chat sessions are generally available:

  • Monday through Friday, 5 AM to 5 PM Pacific
  • Select holiday hours

Signs of how long one is expected to wait before being connected to an agent are available. Same as calls, keep account specifics and the details of the issue at hand when you start a live chat for quick help.

How to Prepare When Calling Arlo Customer Service?

Arlo’s customer service representatives are knowledgeable about Arlo’s security products. When you get an agent on the phone or chat, here is how the typical call or chat progresses: 

1. The agent will ask you questions about your Arlo account, Arlo devices, and the kind of problem that you are experiencing. Be specific in your answer as much as you can.

2. They will also go through your history of accounts and obtain records of any previous case if any. It is also important for them to know that you have implemented proposed solutions before.

3. Some of the troubleshooting questions you will be asked will concern your setup, WiFi, or usage of the Arlo device. Try to answer these questions standing in front of your Arlo system if possible.

4. Some things that the agent may have you do include power cycling of components, moving devices closer to the base station, or adjusting settings while the agent watches. Follow their troubleshooting directions.

5. They will take the matter to the more specialized technicians if it cannot be solved on the spot and these may require you to log into your devices and accounts. This allows further investigation.

It depends on the nature of the problem but agents will go through all the typical problem-solving procedures before referring the matter up. During the call or the chat, do not be afraid to ask for a repetition of any of the instructions given in the troubleshooting process. When calling Arlo customer service, it is very important to pay attention to detail and be very patient to see your issues being handled to the end.

Request Ongoing Support

For problems that need the support of Arlo customer service for more than one session due to the complexity of the problem, the client can ask for extended case handling. Ways to do this include: 

  • During the initial time of reporting the problem, ensure that the agent writes that you may contact them again in case the problem persists after solving it.
  • It is also important to provide the case number of the previous call/ chat you used when you follow up so that the agent can consider it.
  • When the same problem recurs, ask to reopen your current support ticket so the previous diagnosis is recorded.

Slowing down the case number and being specific about needing more help ensures that your issue receives adequate attention from Arlo’s customer service department over weeks. They can monitor activities from one session to the other and your information is readily accessible in case of follow-up.

Dealing with smart cameras like Arlo requires professional assistance, and when connected with helpful and experienced Arlo customer service, it becomes easier to fix connectivity issues with cameras, manage motion detection, or integrate Arlo with smart homes. With up-to-date information on the speed of reaching them and what to expect from the support agents, you can get help suitable for your Arlo system.

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