When you first subscribed for ADT Home Security, chances are you signed up for a multiple-year contract. This ensures that you receive uninterrupted monitoring services for your home. However, when the time comes when you want to cancel your ADT contract, you may be confused as well as challenged if you have no clue on how to go about it. Below is a guide on how to cancel your ADT alarm monitoring contract.

You need to learn as much as you can about your ADT contract terms.

The first thing that a customer needs to do is go through their ADT contract and familiarize themselves with the cancellation policy. Some key things to note: 

Contract length – About the contract length, the ADT contracts are usually for three years. Larger equipment costs might be lower if you commit to a longer initial lease term.

Cancellation policies - It is necessary to look at the termination fees and time restrictions for cancellation. For this specific type of service, there is usually a penalty of 75 percent of the initial term if you decide to cancel.

Auto-renewals – Most ADT agreements renew automatically after the initial period with terms of either annually or month-to-month. These renewals go on and on until you decide to stop them.

Inform ADT As Soon As You Plan On Cancellation

ADT has a contract provision that allows customers to terminate the contract on 30 days written notice. It is advisable to submit this notification 60-90 days before your preferred cancellation date according to the best practice. 

  • Dial ADT customer service at 1-800-ADT-ASAP and tell the representative, you wish to cancel.
  • Mail a cancellation letter to ADT through certified mail.
  • contact ADT customer service through email to initiate the cancellation process

Remember to keep copies of any cancellation notices you may have sent out. Also, include the name/IDs of any ADT agents you have spoken to and some form of notes of the conversation. It is also important to provide written notice if verbal communication was used to make any request. This creates a paper trail in the event of any disagreement.

It is important to Come to an Understanding of Any Cancellation Fee

If you are canceling before the end of your initial ADT contract term, then you will probably have to pay an early termination fee. This is usually 75% of the remaining value of the contract that will be used as a guarantee that the work will be completed. For instance, if you have one year left and you are paying $60 a month, your cancellation fee will be $540.

Nevertheless, you might be able to negotiate with ADT for a reduction or elimination of the termination fee. Apologize politely and greet the representative, but give the reason why you are dissatisfied with the service or if you are struggling to pay your bill. You also need to talk about your long-term patronage of the business, which is another bargaining chip to use when negotiating with ADT for the fee. If your initial requests are rejected, then do not give up; agents have some discretion regarding modifications if there are valid reasons.

Return any Leased Equipment

As a cancellation measure, you may be charged a termination fee in addition to the devices you borrowed from ADT. This may include control panels, door/window sensors, motion detectors, cameras, smoke detectors, and other hardware.

A technician from the ADT should call you and come and pick up the leased items from your home at a given time. All equipment must be in working order; return all items to ADT in full and unbroken condition. Record the return date and ensure that the signed document is from the ADT technician when returning the equipment.

Make Payment for Final Charges and Check Cancellation Information

The final bill that you should receive from ADT should also include service fees right to the day you canceled, owed termination fees, or unreturned equipment charges. Ensure that this final bill is paid before you leave to show that you are responsible. When you make your final payment to ADT, make sure you receive a written confirmation, that states that your contract, service, and account are canceled and that there is no balance left to be paid.

Another thing that you have to ensure is that ADT has stopped monitoring your home security system once the cancellation is complete. First of all, they noticed that even if service visits have come to your property to take back leased equipment, accounts can still stay open for billing. Ensure the contract, account, and any service aspects are canceled unless you wish the best features to remain.

Home Security Providers Comparison

Losing your ADT alarm means that there is no monitoring of your home for any intrusion, fire, carbon monoxide leaks, and other dangers. Even though canceling ADT and installing systems on your own is an option, many homeowners need professional monitoring services.

Search for other home security providers in your region to identify affordable service providers with favorable terms of service. Some of the features that many providers have for today’s systems include video doorbell surveillance, home automation, and mobile application control. Some competitors offer month-to-month agreements, lower costs, added services, and improved customer relations compared to ADT.

Terminating an iron-clad ADT monitoring contract may not be an easy task as it requires effort. However, knowing the cancellation procedure, bargaining possibilities, equipment return information, and the final bill obligations renders the cancellation of an ADT agreement rather uncomplicated. Find out what home security solutions are available today to protect your home with options for flexibility after leaving ADT services.

Protect your home today with ADT’s top-rated security solutions!

Call now at +1 877-470-7879 to get a free consultation and find out how you can secure your home with the best in the business. Don’t wait—ensure your peace of mind with ADT!