Thinking about canceling your ADT Home Security or business alarm system? ADT has made it relatively easy to cancel monitoring services if a client no longer requires the services of an alarm monitoring company.
11 Reasons Why You May Want To Cancel ADT?
Maybe you think that you are overpaying for what you get for ADT. Perhaps you are aiming for a contemporary or DIY look that includes application access and integration with home automation systems. In any case, you can cancel ADT since there are no lifelong contracts, and the service is flexible enough. You do not require any formal procedure for cancellation because all you need to do is to make contact with them.
Before Canceling Your ADT Alarm System
To avoid getting caught off guard, you need to have another form of security backup or an alternative security system before canceling ADT monitoring services. It is wise to avoid having your home or business without any form of security to protect it. Make sure you have your new security equipment or services prepared to turn on the same day you eliminate ADT monitoring.
Also, read the contract that you signed with the ADT alarm system company. Check if you agreed on the early termination fee clauses which attract penalties in the event you cancel before the agreed period. You will need to consider various circumstances related to the early cancellation fees.
How to Cancel ADT Monitoring Services?
To cancel your ADT alarm monitoring service, you will have to get in touch with ADT. Here are the steps to successfully cancel ADT services:
1. Call ADT Customer Service
The cancellation department for ADT is easy to find and can be reached at 1-800-878-7806. Dial this number and tell the company representative that you want to discontinue your ADT security system monitoring services. This is because the cancellation process will be handled by an ADT representative.
2. Provide Your Account Details
The ADT agent will ask you for your name, address, phone number, and your fifteen-digit monitoring ID number which can be found on your ADT alarm system keypad. With this information in place, cancellation is faster.
3. Request A Cancellation Date
ADT will require you to give them the precise date you want to cease alarm monitoring services. ADT also has a policy that cancellation must be done in writing and 72 hours of notice is necessary. But give as much advance notice as is possible.
4. Request for a cancellation number
After you provide the cancellation date the ADT agent will provide a cancellation number that you will use in case of any complications. The cancellation should write down this number together with the name of the cancellation agent. You should also receive an email confirmation with this detail as well.
5. Make Arrangements for Equipment Collection (Where Hired)
If you are leasing your ADT alarm system equipment, then it is important that you set a period when the technicians from ADT will come and take the equipment. This usually takes about 1-2 weeks depending on the day that you canceled your order. If you bought your equipment outright, the physical plant goes with it so you can retain the installed hardware even if you no longer use monitoring.
Expectations Of Cancelling ADT
ADT will, therefore, cease providing alarm monitoring services to your home or business on your requested cancellation date. ADT Command touchscreen will show that communication with the ADT central monitoring centers is compromised with an accompanying message that reads ‘COMM FAILURE’.
At this stage, your ADT equipment becomes a local alarm of sorts. This will cause on-site sirens to be activated but will NOT issue a signal to ADT to alert emergency services as it would when professionally monitored.
They’ll also send you a final bill for early termination fees (if any), the remaining time on your contract, and the rental equipment return fee if you borrowed some. After the payment is made, you will be able to sever all ties with ADT completely and proceed with a new security company in place of ADT.
Key Takeaways: How Do I Cancel My ADT Account?
Canceling ADT monitoring services includes dialing the cancellation line, providing the account information, selecting the date of cancellation (with 72+ hours notice), receiving the cancellation number, arranging for the pickup of equipment if they were rented, and paying the outstanding balance. It is reasonably easy to disengage with the services offered by ADT so that you can switch to other service providers when the need arises.
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