Vivint is one of the Smart Home Security System providers that offer products such as cameras, doorbells, smoke detectors, thermostats, locks, garage door controllers, leak sensors, and many others. When subscribing, consumers have to enter into a contract with Vivint for their systems. If you ever feel that you want to cancel the services with Vivint before the contract ends, then there are several factors that you must consider.
Give Proper Notice Vivint offers most of its services through contracts that require users to commit to the services for either 36 or 60 months. To cancel without having to pay early termination fees you have to write a letter to the carrier 30 days before the contract expires. Please always refer to your specific contract to understand acceptable cancellation frequency and period. Notice could be given in the wrong manner or before the time limit provided which may attract fees.
Send a Cancellation Letter To cancel, you’ll have to write a cancellation letter to the management of the company which is Vivint. Complete this letter in the form of a notarized letter and post it to the relevant service provider 30 days before you would like the services to cease.
- The first one is your full name; the second one is your full account number.
- Service address
- Services you wish to purchase and the date on which you want to cancel
- Customers may provide a reason for cancellation which is a free text field (optional).
- Signature and date
Make sure to save copies of both the cancellation letter and the return receipt. Vivint is also legally obliged to inform the customer that they will send a confirmation letter once they have processed the cancellation.
Set a Reminder If one has to send a letter thirty days before the event, then it is prudent to set a reminder so that the person is on the reminder when the notification is due. The deadline should be 35 days before the end of your contract and you should send a cancellation letter to the address of Vivint either through post or through any other means that can prove that it was sent.
Prepare for Equipment Returns Possible scenarios include equipment returns if you have leased equipment from the firm since cancellation of a contract means that you have to return all the leased equipment. If Vivint has installed equipment, they will set up a time to have a technician come to the home to uninstall it. In the case of small devices, they shall describe how to return them in the safest way possible.
Lastly, ensure that you are available at the time that the equipment is to be removed so that the process can be smooth. Take out all the leased equipment and accessories as they are not needed any longer. It could be products like Vivint Doorbell Pro, cameras, mobile tech, sensors, smoke detectors, and thermostats, among others.
During the trial period, you may not want to pay any early termination fees. If you wish to cancel your plan before the completion of the agreed contract period, you might be charged a cancellation fee. These fees are normally charged at $100 for each year still on the contract. Therefore, for example, if you choose to cancel an agreement that was signed for 5 years, but in the middle of the process, you quit, you would have to pay $300.
It is possible to cancel your contract with Vivint if you provide proof that they do not offer services where you’re moving to. There also may be termination fee waivers if you are unable to pay off the debt or close the account because of financial difficulties, health problems, or military service. It is also important to consult the contract to see if there are further details about the notice.
Cancel Auto Pay If you prefer app use go to the Vivint website or use your mobile application to sign in to your account. Currently, go to billing and change all the auto-pay options that have links with credit cards or bank accounts. This guarantees that no more payouts can be made as soon as the services are no longer rendered.
Consider Equipment Purchase It is also important to note that some consumers prefer to buy the equipment that was installed by Vivint instead of returning it when canceling the contract. Purchasing can make a lot of sense if you are constantly getting a lot of use out of the devices and if you want security and smart home features even if you don’t want to invest in professional monitoring.
This is usually because the buyout amount decreases with every installment that you make every month. If interested, you just have to request Vivint for the current repurchase amount. The only thing that you should not forget is that even though the equipment buyout is also a pretty attractive offer, you have to pay the full amount at the beginning of the payment plan and this sum is not included in the plan.
Explore Alternatives Yes, canceling Vivint does not necessarily have to mean leaving home security and automation to the mercy of the burglar. They may include SimpliSafe, Abode, and Ring Alarm which do not require any contractual agreements with the customers and allow the reuse of most of the sensors installed by Vivint. Or local security companies to ensure the aspect of live monitoring is observed.
If you did not go full-blown Vivint and were using only some of its components like a smart thermostat, lights, or a doorbell camera, you can recreate this experience independently, without paying for professional installation and monthly monitoring. So merely take sufficient time to research to locate the most suitable substitutions that will suit your needs and pockets.
What They Do on Cancellation Day On the last day of services when the cancellation takes effect, here is what typically happens: On the last day of services when the cancellation takes effect, here is what typically happens:
- Professional monitoring stops
- It can be stated that you are no longer able to interact with the system using the mobile application or the Vivint SkyControl panel.
- Business, production, and conveyance of services become ineffective
- In this case, the technician detaches the leased equipment.
Now, you do not have monthly Vivint costs, and therefore, you do not have to pay them anymore. It’s just helpful to look at the next bill to make sure that fees are done and any equipment non-return charges if relevant. It will be important to remain engaged until the end, in case there are issues with the cancellation process.
Closing Thoughts
It is not a simple process to halt the services offered by Vivint and this requires some level of commitment. Ensure adequate written notice in addition to access and return of equipment and related documents where required. If you still wish to avail home security monitoring, look for affordable options that offer free liberty. After some effort, one may easily terminate the contract with Vivint in case of the desire to no longer utilize their professional services and monitoring.
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