Vivint is a Home Security System and smart home platform that offers smart home services such as smart locks on doors. All these smart door locks of the Vivint company enable homeowners to program their entry codes instead of conventional keys. This provides extra worth by giving more safety, comfort, and versatility. Vivint allows customers to easily change the door lock code and this contains a tutorial on how to change the code through the Vivint app or Vivint SkyControl panel.

Prerequisites

Before changing your Vivint door lock code, make sure: 

  • They said that you have an active Vivint account and it is in good condition.
  • The Vivint app is installed on your mobile device or you have the Vivint SkyControl panel at your disposal.
  • And your Vivint system, the door lock is connected to WiFi and sends/receives data flawlessly.
  • If changing from the keypad, the current Vivint door lock code would be that which the homeowner already knows.

Requirements for Code Change through the Vivint App

Follow these steps to change your Vivint door lock code using the Vivint app on your mobile device: 

  1. This can be done by either using the web browser and going to the Vivint website or using the Vivint application downloaded on your smart device and signing into your account.
  2. Click on the menu icon located on the top left corner of the mobile screen then click on the “Door Locks”.
  3. Select the door lock you wish to update by tapping the lock of your choice.
  4. To edit the settings, you have to press the pencil symbol that is available at the extreme right corner of the selected settings.
  5. Tap “Access Codes”
  6. Click the plus sign button to add the new code
  7. Please input the 4-8 digit PIN code you wish to set.
  8. Confirm the new PIN
  9. Flip the switch of the “Active” to ON position to make new code running
  10. Turn on the switch that says “Notify Me” if you want alerts each time this code is applied
  11. You use the “Done” button to save the new code.
  12. In the same window, you can switch ‘Active’ off for any of the old codes that you no longer wish to be in use.
  13. Click the ‘Save’ button to amend or change the access codes.

If you wish to assign secondary codes for other members of the same household, you can repeat the process from the sixth step to the thirteenth step. It means that the current codes will now serve to unlock your Vivint door lock. From the above explanation, we can deduce that the following points are worth highlighting:

These are the instructions that one is likely to find when trying to alter code on a Vivint keypad.

To change your primary Vivint door lock code from the lock's keypad: Put your existing code then followed by the gear icon.

  1. Please type in your new 4 to 8-digit alphanumeric code
  2. Please retype the new code that you want to set for your account.
  3. Press the lock icon
  4. Please retype the new code you want to use

The keypad will also give some form of visible acknowledgment once the new code has been entered. It is recommended that this new code replace the old code as your main entry code. If you want to add other secondary codes for other family members you can use the steps above in following the app instructions.

Guidelines to be followed when Replacing the Vivint Lock Code

Here are some tips when changing or updating door lock codes on your Vivint smart lock system: 

  • Do not disclose your entry code to people who frequently visit your house such as your neighbors or close friends.
  • If there is a person whom you once allowed to have access, but should not have access anymore, then re-key or change your code.
  • Update codes as often as the administrator or system designer deems necessary or if the codes may have been tampered with in any way.
  • To avoid confusion on the locks from the Vivint, ensure that all members of the household are informed of the codes added, changed, or deleted.
  • All the codes that you change at the keypad are only the master code and any other code that you may have provided during the installation of the Vivint smart home system cannot be altered at the keypad, you have to do it through the Vivint app.

Troubleshooting

If you encounter any trouble while updating door lock codes on your Vivint system, try the following steps: 

  • Ensure that the Vivint app shows that the door lock is working correctly to prevent complications when adding or changing codes.
  • It is important that when you overwrite old codes, you must enter all new codes accurately. A typo is a mistake that leads to an error message or a mistake made in typing.
  • Ensure that your new codes conform to the 4-8 digit format if the system continues to decline your code change efforts.
  • If you continue to have problems with the code change through either the app or keypad, contact the Vivint technical support team.

Another reason that you may want to change the entry codes that you have put on your Vivint smart door lock is that it is a way that you can make sure that only those people who are allowed to enter your home are the ones who will be doing so. Alongside guaranteed protection of the ones you love, commonplace code modifications and Vivint’s state-of-the-art security give one peace of mind. Just as mentioned above, simply follow the instructions below to change your Vivint door lock codes either through the mobile application or using the keypad.

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