Serving more than 1.5 million consumers in North America, Vivint is regarded as one of the top home security firms in the country. But is Vivint a respectable business providing decent goods and services? To see if Vivint might be a suitable match for your home, we review the company's service offers and contracts below.


Regarding Vivint, Vivint first started under APX Alarm Security Solutions in 1999. Renamed Vivint in 2011, the business has its origins in Provo, Utah. Professionally installed and maintained, this home security firm offers smart home gadgets and home security systems sold throughout the United States and Canada Comprising more than 10,000 staff, the firm is a division of Vivint Smart Home, established with Blackstone's and The Carlyle Group's investment money.

Vivint Security offers a wide range of home security products and solutions.

Burglar Alarm Systems: Vivint has professionally monitored burglar alarm systems with wireless security systems to identify intrusions and comes with 24/7 monitoring.

Wireless Surveillance Cameras: Indoor/outdoor Vivint wireless cameras offer clear real-time visual images captured in high definition; these can be accessed via the mobile application. One of the products that can be considered as the Video Doorbell is Vivint’s doorbell camera.

Smart Home Technology: Home automation is optional for Vivint security systems, offering the user control over the lights, locks, and thermostats. Vivint also allows the compatibility of voice assistants such as Google Home and Alexa with its equipment.

Smoke and Carbon Monoxide Detectors: Vivint systems include smoke and CO detectors to send alarms to you and the authorities when there is fire or carbon monoxide.

Remote System Access: Vivint allows you to control its equipment through your mobile device; this includes arming and disarming, as well as monitoring the equipment through the mobile application.

Professional Installation: Vivint offers installation services for all the equipment through its highly skilled personnel, and these services are free.

Is Vivint's Contract Legitimate?

Of course, the most important interest, where people tend to ask “Is Vivint legit?” is in terms of contracts with customers. It is standard practice for Vivint customers to commit to monitoring services for 42 months to 60 months. This is slightly bigger than average for a security company and it is a relatively long contract. 

Early Termination Fees: You have to pay an early termination fee of 50% of the remaining term balance or $99 whichever is higher if you wish to cancel your Vivint contract early. This can come to hundreds if not over a thousand dollars, he adds, making it very costly to exit a Vivint contract.

Automatic Renewal: It’s also worth mentioning there is potential for certain contracts with Vivint to roll over after your initial term period, typically on an annual basis. You have 30 days of renewal to give written notice if you want to stop the service and not just renew it for another year continuously.

Read the Fine Print: You must pay particular attention to any fees, terms, and conditions stated in the Vivint contracts so that you do not fall victim to the infamous clauses. Salesmen can look the other way where you need to be drawn attention to costly items you need before committing yourself.

Nonetheless, Vivint maintains proper disclosure on termination policies and automatic renewal in the contract terms and conditions even with long duration. Provided you comprehend the signing of the contract fully it is not unlawful – though more limited than some other security firms.

Vivint Pricing and Fees Vivint is in no way the most affordable home security system on the market, either. Below are some common pricing details for Vivint packages:

Equipment Cost The average cost of having a Vivint system includes the initial charge that ranges from $599 to $1,499 for equipment installation. More cameras, thermostats, and devices involved in the system increase the cost of the system to another level. This is done through purchasing the equipment at one go or through financing from third-party entities that Vivint brings on board.

Monthly Monitoring Fees Basic monthly monitoring plans with Vivint start at $39. 99/month while the more advanced plans go for $59. 99+/month based on the equipment and services chosen. Sometimes there can be other local taxes and fees added to the basic prices established by the company. As we can see, monthly costs are reduced if including the possibility of mobile access or more services.

Cancellation Fees For instance, if you terminate your contract before completing the agreed time with Vivint, you will be charged up to 50% of the remaining balance, although it may cost you over $1000.

However, for the professionally installed security system, Vivint falls in the middle of the pack and above the DIY basic systems but below the DIY advanced systems of nationwide home security providers. The advantage is that Vivint has a good reputation and offers a wide range of services, the drawback is, of course, the fact that you will be charged more each month for several years in a row you’re tied to a contract with the company.

Vivint Home Automation Security and Customer Service It is also common to find customers complaining about Home Security Companies in terms of their customer relations. Researching Vivint reviews gives insight into existing customers and their experiences: 

Vivint Home Security Reviews – Other Sources Other sites that can be of help to get an external third-party view on the general reviews of the Vivint company include ConsumerAffairs. Com and the Better Business Bureau where one can find out the experiences of hundreds of customers. As of now, Vivint is not a BBB-accredited company but has a B+ rating and mostly positive customer reviews. From ConsumerAffairs, Vivint’s rating fluctuates near 2. 5 stars out of 5 mainly due to issues with contracts but many agree that Vivint offers satisfactory services when the systems in place are reliable.

Review of Vivint Smart Home on Social Media There are more than 1500 users’ reviews on Vivint’s official Facebook page and the average rating is 3. 7 out of 5, which suggests customers are generally happy with Vivint's service and the support they received. Of the reviews, there are always those that contain words like helpful, technician, timely repair, and high-quality cameras. The complaints that can be found in most negative reviews for Vivint seem to be more related to issues such as additional charges, additional costs, or penalties for contract cancellation rather than the quality or functioning of the equipment they provide.

Vivint from Other Shopping Sites HomeAdvisor and Yelp services can also tend to localized customer complaints regarding Vivint. Based on approximately thousands of verified reviews on its official site HomeAdvisor gives Vivint 3. 89 out of 5 stars which reflects the real opinion of actual customers on social networks and other media sources.

Looking at the majority of the third-party Vivint reviews available on the internet, most of their customers comment on their positive customer service and monitoring assistance as seen in the rating above. The common issues are typically related to the contracts of the services rather than the functionality of the home security systems.

Vivint and its services: is the company worth turning to for your home? Without a doubt, Vivint is one of the leading home security companies with sophisticated products and availability in all 50 states. I have often wondered, though, if the price they charge is worth the services that they offer.

A few key benefits and drawbacks based on our investigation : 

Pros of Vivint Security

  • Ac Systems from experienced and professional technicians
  • Management of a 24-hour full-time professional alarm monitoring
  • Integration with a Vivint Sky smart home app for Anywhere Access.
  • Products that include video doorbells, switches, motion detectors, leak sensors, and flood sensors.
  • The positive customer service reputation of a business is another element that could be affected by the use of social media.

Cons of Vivint

  • It is also limiting as it is a business model that implies having long 3-5-year contracts with clients.
  • Termination fees of over 1,000 dollars
  • Any initial investment on equipment or if equipment has to be leased
  • The biggest demerit that comes with using a professional security system is that they attract higher monthly charges compared to do-it-yourself systems.

For homeowners that seek the security of professionally installed and monitored security equipment, Vivint should be a viable option – IF you are willing and ready to make a 3-5 year commitment and the fees that come with that decision. Therefore, before signing Vivint's paperwork one is advised to compare the amount charged in any given month to the amount one is willing and able to spend. However, according to the available cross data with the numerous positive opinions from customers mostly at Vivint, and highly reliable monitoring systems, it cannot be doubted that the company itself is legal.

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