Vivint is a Home Security System and smart home service provider with its operational headquarters in Provo, Utah. The company was established in 1999 as APX Alarm Security Solutions and has been introducing security solutions ever since. Founded in 1999, the company was initially known as Broadview Security, but in 2010, the company changed its name to Vivint to convey its widened services which included security, home automation, and solar power. Today, Vivint is one of the biggest smart home providers in North America, offering home automation and security services.

Home Security Systems

The main offering of Vivint is professionally monitored home security systems, although the company operates in other related niches as well. This involves a physical process of fixing security cameras, door and window alarms, motion detectors, smoke alarms, carbon monoxide alarms, flood alarms, control panels, and other devices for a customer. The system is then constantly supervised by Vivint’s emergency response center, which is always open to attend to any alarm activation. For instance, in the case of an alarm being triggered, the company sends a notification to the customer and, if necessary, emergency services.

Vivint has wireless and wired choices for the equipment, and they are not limited to these two types only. Wireless systems are convenient to install compared with hardwired systems, while the latter offers greater protection. From simple security to the complex that includes home automation, customers can choose from basic intrusion protection. Vivint also has additional security products such as video doorbells, outdoor cameras, smart locks, and many more.

The primary difference here is that in the case of the above-mentioned DIY solutions is that Vivint’s systems are professionally installed, monitored, and supported. Customers do not require self-installation and security management, as it is offered as a service by the company. Another area that needs improvement is the lack of a real-time web interface to replace the original app; the company does offer a mobile app, however.

Smart Home Automation

Vivint has more than just security; its smart home services are also extensive. This includes wireless products for operating lighting, fans, appliances, doors, and other home systems through a smartphone, tablet, or Vivint SkyControl panel. Some specific devices Vivint offers include: 

  • A smart device to control heating and cooling systems
  • Smart light bulbs and light switches are two such examples of IoT devices.
  • Garage door controllers
  • Automatic door locks
  • Video doorbell cameras
  • The environmental, water leak, and fire sensors.
  • The Alexa and Google Home voice assistants

With Vivint Smart Home there are various smart features customers can set as desired such as the lights to be on at certain times or all the doors to lock when leaving the house. It is a military-grade smart home technology that enhances the security of a home, its efficiency, and accessibility through remote control.

Solar Energy

Vivint has also embraced the offer of a sustainable smart home, it can install solar panels through Vivint Solar. The company then creates solar systems in a manner, that they are scaled in proportion to the size of the house involved to efficiently produce the required energy. This means that customers can disconnect themselves from the electrical grid and benefit a lot in terms of electricity charges using net metering. Vivint also takes care of all the documentation of permits, government subsidies, panel maintenance, and other issues making the switch to going solar streamlined.

Professional Monitoring Plans

Another important factor is that Vivint uses professional monitoring services as one of its main options. Vivint’s home security and smart home packages come with professional monitoring from five professionally monitored centers that are UL- and FM-listed. This means that when a security sensor or any other smart device associated with it identifies an activity, it sets off the alarm and at the same time, the Vivint team communicates with the client as well as calls an emergency service if necessary. Monitoring plans are $30- $50+ per month and may include additional features.

Equipment Financing Plans

As mentioned earlier, advanced systems come with a high initial cost of equipment, and to this end, Vivint offers credit facilities to cushion its clients. It is more comfortable for customers to spread payment for security and smart devices by paying for them in installments every month. The terms in months vary from 36 to 60 months. Even as the rates and details may differ, financing brings those systems within reach of more homeowners. At the end of the term, all equipment belongs to the customers in which they had been using.

Professional Installation

Instead of giving customers responsibility for the installation of their equipment, Vivint handles the processes from their side. The company currently employs over 10,000 trained technicians in the United States to conduct home assessments, equipment sales, installation, and testing services. They now design layouts per room based on the family’s requirements, the existing home layout, and WiFi signal strength among other factors. Vivint also obtains all necessary permits and schedules or secures inspections when necessary.

Service and Support

That is, customers have the freedom and opportunity to ask for support anytime whether before using Vivint’s services, while using the services, or even after using the services. There are various support facilities like chat help, emails, forums, and phone help. Moreover for post-installation support, there is always a local technician to offer maintenance, repairs, or even upgrade services. To ensure that the equipment is working perfectly well, Vivint offers a lifetime limited warranty on the equipment they install.

Home Insurance Discounts

Some of the common ways that many insurance companies use to give a reduction on homeowners insurance include professionally monitored security systems. Vivint has several carriers that allow customers who use their insurance service to get up to 20% discount. The company offers the necessary documents to the insurance company for the discount to be implemented directly. Even this can save a lot of percentage of the amount billed monthly on monitoring services alone.

Why Choose Vivint?

Concisely, Vivint is much more than a basic home security company as it offers various additional helpful services. They offer a whole home security service that offers protection at home, automated services for convenience and smart energy management using solar energy as well as comprehensive customer care.

  • This is through hiring expert technicians to install the systems and then having the systems monitored round the clock.
  • Smart home devices for lighting, climate, locks, and other control systems.
  • In this case, there are equipment packages and sensor configurations that are ideal for each type of job.
  • Internet browsing from different smartphone and tablet models
  • Open-ended and more forgiving monitoring schedules as well as more manageable funding models
  • Solar power capabilities
  • Insurance premium discounts
  • Customer lifetime warranty on all equipment and services.

Overall, for households seeking increased security, home automation, and energy saving with the bonuses of professional monitoring, Vivint Smart Home offers a stellar package.

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