Vivint is a Home Security System company that offers monitored security services including security alarms and smart home technologies for homeowners as well as businesses. Vivint’s systems are directly installed and then supervised by Vivint agents at a professional level, and around the clock.
What Kind of Protection Does Vivint Offer?
There are Vivint security systems that include the control panel, door or window sensors, motion detectors, cameras, smoke detectors, carbon monoxide detectors, water sensors, Vivint mobile application, Vivint sky control monitoring system, etc. The house can use a landline, broadband Internet connection, or cellular data connection to connect directly to the monitoring centers located in the United States.
In the case of triggering a particular sensor, a signal is usually relayed from the sensor to the control panel and then to the respective monitoring station. The monitoring center communicates with the homeowner, and in the case of an emergency, the appropriate authorities. This is done by a mobile app, email, or a phone call that notifies the homeowner whenever the system has detected an intrusion or a safety hazard in the house.
Some of the functions of the control panel include centralizing all the devices as the main command center of the Vivint smart house together with using the Vivint Sky software. Homeowners can activate and deactivate the system using the keypad, smartphone app, a wireless key foub or using just their voice without touching anything.
Vivint Doorbell Camera
Vivint provides home security cameras which include doorbell cameras with features such as high definition, the ability to see at night, two-way conversations, and the ability to sense motion and send alerts to sky control. Wireless doorbell cameras allow homeowners to receive a phone call each time someone rings the bell and one can see the visitors and even converse with them through a webcam from any location.
This subcategory can be divided into the following:
Vivint, for instance, has indoor and outdoor cameras that give streaming video and record when motion is detected. Cameras: The home can be viewed through a mobile application and can provide homeowners with a visual of their homes while they are away.
This involves the installation of special locks on doors and windows, which can only be opened by using a security code on a security code keypad.
These are touch-related devices installed on doors and windows that trigger the alarm system when the door or window is opened. This allows the system to sound alarms if there is any movement within the area requiring the door or window to be opened while the system is in its armed mode.
Motion Sensors
Push and microwave detection methods are used to detect heat and movement respectively by Vivint motion sensors. Whenever there is any motion, an alert is triggered and it reaches the panel, the application, and the monitoring center. These allow the system to trigger an alarm any time there is movement inside the home that is not expected or normal.
Smoke and CO detectors, water sensors
Smoke and carbon monoxide detectors are built into the Vivint systems and sound alarms whenever the level of the aforementioned substances in the air is high. Water leakage sensors installed at locations close to plumbing fixtures and fittings give out signals whenever there is unusual water flow. Vivint systems can recognize the presence of fire, the presence of gas, water leakage, and any other form of danger.
Smart Lock Integration
Vivint smart locks are compatible with brands such as Kwikset and Yale for your convenience. This makes it possible for homeowners to be able to lock and unlock their doors using his or her mobile phone which has the application known as the Vivint. It also makes it possible for the system to lock doors as it arms and unlock doors when disarming the system.
Smart Home Automation
Apart from its home security monitoring services, Vivint has many smart home devices that can be linked to the smart home platform. These are smart lighting, smart thermostats, garage door controllers, automatic shades, and presence sensors to define if the homeowner is at home among others.
These devices synchronize with the Vivint Sky software and the mobile application, making it possible for users to control them from the comfort of their homes. This one includes schedules, rules, modes, and almost everything that would allow people to automate various tasks within the house, including those performed by homeowners. It also syncs with Amazon Echo and Google Home for voice commands.
Professional Installation
Vivint also insists that installation has to be done by a professional with the company going through rigorous training and certification. This ensures that all equipment is properly positioned and aligned with the system monitoring to ensure that they perform at their best. A full assessment of the home will be done by installers and the system tailored, wires cleaned, and necessary repairs or touch-ups done from the installation of Vivint equipment.
Ongoing Customer Support
Vivint has customer monitoring and emergency support available 24/7/365 originating in the United States of America. Consumers have access to support, with agents that can be contacted via phone, email, or live chat if they need any help with the system. Early help is available through the Vivint website, with additional services that come with more complex issues being supported by phone and email.
Regular Software Updates
The Vivint system also gets updates air software updates are frequent. This means that users can extend capabilities and introduce new services without having to set a meeting with a technician. For instance, an update released in the past lets users see door cameras on Echo Show devices. Some of the ways that can be adopted include ensuring that the system is updated to ensure that it stays at its most efficient.
Long-term Monitoring Service Plans
Vivint also expects its clients to pay for its monitoring services for a long term, ideally 42-60 months. This includes the price to be paid for Vivint’s equipment, installation of the equipment, and the services to be provided by the company such as maintenance, monitoring, and mobile application to be developed, software upgrade, and customer support. Most of the consumers are required to pay a monthly fee on top of the contract they sign.
Alarm response: The most important aspect of an alarm system is how it is handled when it has been triggered.
The sensors placed would be able to detect any activity and when any of them is triggered, the alarm system will be activated. Quite simply, this sends a signal to Vivint’s monitoring center located in the United States. The monitoring representatives first attempt to reach out to the homeowners via the provided mobile application, phone call, or text message. When no response is received, the monitoring center sends the emergency personnel to the home.
The response protocol of the Vivint Monitoring Center
Vivint has detailed protocols in place to ensure effective response when alarms are triggered:
- A sensor may detect the existence of a hazard or intruder, or a control panel may set off the alarm.
- The signal is sent from the cellular network to the monitoring center at the same time.
- The monitoring center communicates with the homeowner using the Vivint Smart Home App notifications, calls, and texts.
- It is up to Homeowner to check if it was a false alarm or request emergency dispatching.
- If no response, the monitoring center tries to reach others on the list of the emergency contact list.
- If still no response, the monitoring center sends the police and tracks them through the resolution.
- A report of the incident is sent to the homeowners through the monitoring center detailing all the occurrences.
Concerning safety, it is comforting to know that when the monitor notices any unusual activity in the house, the emergency services will be notified immediately. This guarantees that there is always a representative to attend to any client whenever it is during the day or night.
Why Customers Choose Vivint?
There are many reasons homeowners and business owners choose Vivint for their smart home security:
Professional Design – Vivint systems are designed and installed by professionals and are tailored to fit each home. 24/7 Professional Monitoring – In the Vivint system, customers get live support representatives who are capable of attending to the alarms at any time.
Smart Home Capabilities – With Vivint Sky, Vivint provides home automation in smart homes.
Flexible Equipment – Systems can be fitted with devices used in each home
Insurance Discounts – insurance providers of many insurance companies offer a discount on Vivint monitoring. Long-term Monitoring Service Contract- Costs of equipment, installation, monitoring, and service.
In general, Vivint offers comprehensive and high-quality smart home security services where wireless equipment is integrated with central monitoring of alarms and customer care 24/7. These systems are professionally installed and support long-term customer service, making them a reliable home security company.
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