It is mandatory that when one subscribes to Vivint Home Security System, they are bound to the contract for several years. This helps in maintaining the customers with Vivint’s services for a given period. But sometimes it is possible to consider ending your contract with Vivint early, for example, because you have changed houses, you are not satisfied with the services provided, or your financial situation has changed. Here is everything that you should know about Vivint contract cancellation.

Understand The Terms

First, it is crucial to read your Vivint contract carefully to get a clear understanding of your obligations and rights. This will detail the terms of the contract, how long notice you are required to give to discontinue services, early termination fees, and other terms of ending the agreement.

As for the terms of the contracts, they usually last from 36 to 60 months, with Vivint. You will also typically be required to give 30 days of written notice to Vivint if you want to cancel services before reaching the contract end date. It is important to be very clear on these issues before any cancellation measures are undertaken.

Consider Early Termination Fees

It is important to note that most, if not all, of the Vivint contracts possess early termination fees if the company is exited before the agreed time is up. These fees are usually $700-$1,000 but can be different depending on the length of your contract or other terms. The purpose is to prevent individuals from moving to other areas in the country shortly after having Vivint installed.

So, it is strongly recommended to discover how much exactly you will be charged for the early termination fee before you cancel. There is a chance that this fee can be discussed and reduced if you get a hold of a Vivint agent and you have a valid reason such as moving to a different state or transferring to a new job.

Explore Moving Options

When it comes to canceling your Vivint contract due to moving to a new house, you have two choices. First, you can always transfer your Vivint services and contract to the new property. They may charge additional small fees for reinstallation or when they are upgrading a particular equipment.

In other words, you can attempt to assign the remaining term of the lease to whoever buys your old house. They would need to agree to take on the rest of the Vivint obligations though as the above highlights. Contact Vivint and explain your situation to find out which strategy is best to adopt before your move date.

Send Proper Notice

After learning about your contract conditions and early cancelation fees, write a letter to Vivint stating that you would like to cancel the home security services right away. Provide the date at which they want service termination through a written letter that is sent through certified mail. Make sure to record when your letter was dispatched and when it was received.

The notice date is actually when the 30-day (or any other period mentioned in the contract) starts to elapse. Therefore, send your notice letter 30 days before you desire your Vivint equipment to be taken away, and your contract ended. This ensures that you receive adequate notice according to the terms of your agreement.

Remove Vivint Equipment

Eventually, you will need to set another time that enables the Vivint technicians to come and uninstall the equipment that they had installed in your home after being given adequate notice. Some of these devices include control panels, doorbell cameras, smart locks, and motion sensors, among others.

A majority of the contracts state that a customer is prohibited from trying to uninstall Vivint equipment on their own. It is best to wait for the professionals to take care of the de-installation process. This prevents any product from being damaged in the process that you may be held responsible for replacing.

Pay Early Termination Fees

Vivint does not have a monthly monitoring fee, but once all the equipment is returned, the account is terminated. But that doesn’t mean your bills are paid and you’re home free. Ensure you confirm that the early contract termination fee has been charged.

Sadly, there is rarely an option to avoid paying early termination fees. In cases where you had valid reasons for cancellation like relocation, then Vivint normally imposes the fees. Therefore you should be willing to pay the amount agreed in your contract.

Although not frequent, there are always customer success stories regarding Vivint’s early termination fees even after having formally terminated the services. If you can provide documentation as to why you have to break the contract, then you can probably convince Vivint to forgive you for the penalties.

For instance, a military family with PCS orders that would involve a change of station from one state to another might request fee waivers. Or someone who has a financial problem because of certain circumstances such as the loss of a job may consider pleading. Although not always possible, being polite and courteous may sometimes help in avoiding high early termination fees.

Weigh Restarting Services

If several months later, you decide that you want to start using Vivint equipment in your home again, then you can reestablish services. But it means signing a new long-term agreement as if you signed it initially. You may not get back any credit for months paid on the canceled agreement for several months.

If you are thinking that you might want Vivint security again sometime soon, it may be beneficial to think through the advantages and disadvantages. Otherwise, yes, ending what you currently have for an agreement does mean completely leaving their system and then going back to it in the future.

Closing Thoughts

Terminating a Vivint service contract before the contract expiry is not an easy thing but requires planning and planning. The actual process of cancellation is not difficult when the steps to properly and formally give sufficient written notice, pay any early termination fees or penalties, and hire a professional to take out equipment from the premises are followed. But knowing precisely what is expected for breach of contract beforehand eliminates much disappointment in the future.

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