Are you faced with deciding to cancel your ADT home or business alarm service? ADT is one of the biggest home security companies in the United States and it is easy to cancel the monitoring services if you no longer require the alarm services. However, there are measures that one ought to follow when he/she wants to cancel an ADT contract to avoid being charged extra cancellation fees. Read this guide to learn everything you need to know about canceling ADT alarm monitoring services.
Terms and Conditions of Your ADT Contract and Pledge
First and foremost, before going through the procedure of canceling your ADT alarm system service, you will need to obtain a copy of your signed ADT monitoring agreement. The commitment term and other important aspects such as the amount of notice needed before cancellation and any applicable early termination fees will be outlined in this contract. Many ADT monitoring services require the user to sign up for 36 months of service at the start. However, if you cancel service before the completion of that commitment period, be prepared to pay about 75 percent of the remaining month’s monitoring charges.
ADT Customer Service Number to Cancel Monitoring Service
The only way to cancel your monitoring service is by contacting ADT and going through the official process. Merely failing to pay the monthly bill has a way of reducing your score which is not good for your credit rating. Here are the best ways to get in touch with an ADT agent to terminate the contract:
• When you call this number, you’ll be speaking to an ADT representative and they specialize in cancellations. To navigate to the next steps, the agent can clarify why you want to cancel monitoring services.
• Login online and use the cancellation form – If you are an ADT Pulse customer, you can log into the ADT Pulse website and navigate to the “My Account” tab to find the cancellation form. Fill out and submit.
• This is done by sending an email to disconnections@adt.com detailing that you wish to cancel the services and providing your full account information. An ADT rep will reach out to you with how to cancel information.
Provide Your Cancellation Reason
When one is canceling services through a call with ADT, the representative may inquire more about why you are canceling. Even though you do not have to tell why if you do not wish to, giving cancellation feedback will assist ADT enhance what is being offered. Admit to dissatisfaction - it may stem from a high monthly fee, issues with the system, moving to a new home, or not requiring alarm services. The rep will pass on your cancellation reason in case the team can offer you a good deal to continue staying.
Arrange for equipment pick up, or do it yourself
When canceling ADT services, you only have to choose what will happen to the home security systems that were installed by ADT. Your two options are:
1. Schedule ADT removal of equipment: If one has paid for the ADT alarm system in full or has completed paying for it then the equipment can be used further if wanted. However, ADT will not continue monitoring it. An ADT technician can uninstall system keypads, motion sensors, cameras, and other components that are specific to the ADT service. This also prevents subscribers who cancel the service from mistakenly continuing tracking.
2. Switch to self-monitoring: This is the advantage of continuing to have your ADT camera, sensors, and alarm system by switching to self-monitoring mode. You no longer have access to the 24/7 professional monitoring centers and the emergency alerts that come with it in case of a sensor alarm. You still have the ADT motion alert, reviewing of the camera footage, and alarm sound if doors open or smoke is detected. Just make sure that you turn off the signal connection to ADT monitoring stations on the control panel or master keypad switch.
Termination fees are charged by the service provider
As with target discounts, be sure to check on the terms of your ADT contract at the time of cancellation. If you are still within the first three years of your contract and you want to quit utilizing the services of a company, be prepared to incur expensive termination charges. These early cancellation fees vary and are usually about 75 percent of the remaining months of the contract. For instance, if you had, 10 months left at $50 each month for cancellation, the final balance would be $375 of early cancellation fees. Though the equipment used in the security system is yours and you can self-monitor, you will be required to pay the fee portion if you terminate the professional monitoring prematurely.
Request Final Cancellation Verification
After you have requested to cancel the service and once ADT has considered it and processed the termination, ask for another confirmation to be in an email or a mail. Attached is a written confirmation from ADT that you have no more obligation to have the alarm monitoring services, as well as your account, is closed without any penalty. They encompass areas such as the final date on which service will be provided, whether you made full payment for termination charges, and receipt of all devices with confirmation that you are no longer bound to the terms and conditions of the contract. Store this permanent cancellation notice from ADT together with the closed account files.
Disconnection from ADT services does entail some formality to prevent one from suffering a credit score downslide or incurring early termination penalties. However, the company intends to ease the process should you require a change in your needs or budget from the time you signed the ADT monitoring contract. But make sure that they check commitment length, call to cancel professional monitoring, retrieve company equipment or transfer to self-monitoring mode, and write final confirmation before closing the ADT account. If the above tips are followed it will help one to cut all association with ADT on a positive note, and with full compliance.
Protect your home today with ADT’s top-rated security solutions!
Call now at +1 877-470-7879 to get a free consultation and find out how you can secure your home with the best in the business. Don’t wait—ensure your peace of mind with ADT!
