Vivint is a smart home and home security firm providing smart locks, video cameras, doorbell cameras, smart thermostats, and others. They provide leasing options both now and long term. If you would like to stop your services with Vivint, however, there is a procedure you must follow.
Why Cancel Vivint?
You might choose to stop using Vivint for several reasons, including You can choose to discontinue your Vivint services for several reasons, including:
You are relocating: Should you have a long-term contract and find yourself moving, you will have to stop the service at your house.
The expense is excessive: Although Vivint is not the most costly service provider, we also found that its pricing can be beyond reach for certain individuals even if it is not the cheapest either.
It is suggested to terminate the subscription if you are not happy with the performance of the equipment or the services.
You mislead me. Some consumers canceled to resolve an issue when they signed up and said the Vivint salesmen were excessively pushy and lacked all the required information.
However, whether it is due to any of these or any other reason, canceling with Vivint is possible if one is allowed to according to the contract that one signed.
The methods of canceling a contract with Vivint can be stated as follows:
If you have agreed to the multiple years of contract with Vivint, you wouldn’t be allowed to cancel your subscription at any one time that you feel like without being charged an early termination fee. The Vivint contracts are usually for 36 months to 60 months.
Here are your options if you’re still under Vivint contract: Here are your options if you’re still under Vivint contract:
1. 1 Pay the early termination fee
Again, for most service contracts, the early termination fee charges are $600 for each terminated service with Vivint. So, if you want to cancel the monthly monitoring fee, camera fee, and any other service you receive, all of them cost $600 each. The fee cannot legally be more than $1000 in most US states.
2. Transfer service to the new owner
In case you are moving and wish to cancel the service provided by Vivint, you can request the firm to transfer the service contract to the next homeowner who will be occupying your home, subject to their consent on the same. This helps to enable you to cancel the service and not be charged any fee for terminating the contract early.
3. Service protection plan refund
A few customers may be allowed to receive a refund of a portion of their service protection plan fee if this was provided in the contract. Depending on the policy, this could save you a couple hundred dollars if done before the time remaining on the policy.
How to Cancel Vivint Month to Month
If you are not on a multi-year contract with Vivint but are on month-to-month service, cancelation is a lot easier. Here’s the process:
1. If you only want information or assistance, then it is best to call customer service during business hours.
Contact the company’s customer service line through the phone at this number; 1-877-871-0097. As a scheduling tip, it is wise to call during regular working weekdays to be connected with a cancellation specialist. It is also more efficient than waiting for the emails in response or waiting for the discussion to get to that point.
2. Submit the request and confirm
Make sure the cancellation specialist is aware that you want to cancel the service right away. They will attempt to retain you with some goodies but remain strong. Make sure they have booked your service cancellation without any termination fee.
3. Return equipment
You’ll have to return leased equipment such as the control panels, doorbell cameras, outdoor cameras, etc., The cancellation specialist will provide you with pre-paid shipping labels meaning that Vivint will bear the postage costs. Clean the equipment and then return it to the company’s mailing address.
If you are month to month, then when the leased equipment is returned safely to Vivint, that is the end of the cancellation process. Depending on your last payments, the final bill may take 1-2 Billing cycles to create.
Alternative Security System Options
However, canceling with Vivint does not mean you are left with no security or smart home services at all. Here are a few solid home security alternatives to Vivint: Here are a few solid home security alternatives to Vivint:
ADT
Frontpoint
SimpliSafe
Arlo Abode
All of these offer professional monitoring for security, video doorbells and cameras, smart locks, and lighting which is as good as what Vivint offers, and often for less. Shop around the Internet to find the appropriate service, equipment, and cost you require.
Closing Thoughts
The procedure of canceling with Vivint depends on whether the client continues to be under the multiple-year service contract or a month-to-month customer. Go through the necessary procedures mentioned above according to your circumstances and return any leased equipment so that you can terminate the services without incurring early termination fees. There are very good competing security systems out there from other companies too. It is not hard to switch to retain protection in your home, provided you do it with proper planning.
