Vivint is a home security and smart home service that offers security and access control solutions, such as surveillance cameras and doorbell cameras, smart locks, home thermostats, and others. Vivint systems come with professional installation and monitoring and entail a long-run subscription, usually between 36 to 60 months. Before engaging Vivint, there are some important aspects that you need to understand regarding the cancellation of the services before the contract period elapses.
Now look at the contract and study the possibility of cancellation fees that you might be charged in the future. Before going for cancellation, endeavor to read through the terms of the customer agreement by Vivint to know the policy of cancellation as well as the amount that shall be charged. There are high chance that these contracts contain auto-renewal clauses which means that your contract will be renewed automatically if you fail to cancel your service during the period of your contract term. You may also have to pay early termination costs should you cancel the contract much before you meet your initial contract period. These fees are usually inclusive of $800 or more and then discounted by a particular amount depending on the number of months one commits to the contract period. You need to understand what consequences are expected so that you can effectively factor in costs that may be incurred when canceling early.
Prepare a written cancellation notice and submit it through the certified mail. To terminate the Vivint service, you must send a written termination notice through certified mail as per the process that has been mentioned in your contract. You must send the cancellation letter to the address of Vivint’s headquarters stated in the agreement. Some of the important things that should be included in the letter are the account number, service address, name, and the date by which you wish to cancel the service. It is wise to retain a mailing receipt of the letter you sent to Vivint as proof that you served the company with a certified letter. This warning can be a tool regarding the fact that if Vivint does not receive written notice from you, they may attempt to enforce the contract auto-renewal when your current term is up.
In the next section, it is time to learn how to prepare to return Vivint equipment. When canceling the service, you should also provide explicit instructions on how Vivint will remove all leased equipment installed within your home. This includes security panels, touch screens, doorbells, outdoor cameras, smart locks, smart thermostats, and sensors. Ensure that you are willing and ready to allow Vivint or its agent physical entry into your premises to dismantle and remove this property. The final bill will also include equipment recovery fees if you do not ensure all eligible equipment is returned. Just like the above points the failure to return the leased Vivint gear also entails continuous service as well as lease charges even if you have closed your account.
Pay Any Remaining Balance and Cancellation Fees When you decide to cancel your services with Vivint, be prepared to pay the final bill which includes the unpaid amount on your account statement, any partially charged month left in the subscription period, early termination fees if applicable, and costs for equipment that has not been returned. In most cases, it takes Vivint around 30 days to issue the final billing statement once you close your account. Whenever you find any charges on the final bill that you have received from Vivint and you do not think you are right to pay them, you should contact the company and dispute them immediately. It is something that you do not wish to receive an unpaid cancellation fee or equipment costs after some time.
Consider Alternatives Before Canceling If this is even possible, first consider the downgrade rather than the complete cancellation of the Vivint system. Some of the costly items on the list could be cut out to affect economies on the monthly expenditure while some cannot be eliminated such as the security system monitoring. You may also check the possibility of transferring service to the new homeowner if you are the one transferring. And if your primary concern is the long-term contracts that lock you into a certain carrier, be patient and refrain from making changes until your remaining contract time is low enough to make early termination fees irrelevant.
Remove Vivint Mobile Access After erasing all Vivint devices and ceasing monitoring, do not forget to uninstall the Vivint mobile application on any of the portable devices, such as smartphones or tablets. With one click, you can monitor cameras, control your home’s system, and explore other products offered by Vivint. If one removes mobile access then one cannot get into functionality that was in cancelled equipment or services. This also protects your privacy because as soon as you cancel your account with Vivint, the company will delete all your system information such as recordings from the cameras as well as usage of the system.
Security providers vary based on the contracts they offer, the services they provide, the charges they make, and the options they present to their clients. Ending your Vivint contract fully means that you would need to look for a new security service provider if you still want to continue using the home alarm services. Fortunately, consumers have many choices and some, such as SimpliSafe, make it possible to install alarms without professional assistance and do not require consumers to sign lengthy contracts. Consult your doctors, insurance providers, and the market for more appropriate machinery, monitoring plans, and contract provisions for the following years in light of your financial capabilities. Avoid bundled services that cannot be changed in the middle of the month or where you may be charged a switching fee.
Be Aware of Any Occurrence Involving Your Vivint Equipment The company also states that all leased Vivint devices need to be returned after canceling the contract, and otherwise, you will still be charged. However, any equipment that you bought for your business like security cameras or smart home gadgets among others can be retained. The only thing to remember is that you lose functionality without the Vivint system to interact with, that is why it is necessary. It’s possible to reuse bought equipment if you upgrade to a new security system and the equipment can interface with the new system. However, using Vivint cameras, thermostats, or other equipment after closing your account is impossible since you will lose access to all applications.
In Summary, Leaving Vivint before the agreed duration results in likely hefty fees stated in the contract, so when terminating, carefully read through the document. Submit a written notice to Vivint through certified mail to inform them about your intent to cancel their services, return leased equipment from your home, discharge the final payment or early termination fees, and delete access to the Vivint system. This way, one is aware of the cancellation steps that take place, and therefore, saying bye can be as gentle as possible.
