ADT is a very common and reputable home security system service, that is used in homes all over the world. Their systems give homeowners ways to keep an eye on their homes or get alerts even when they are not at home. Another important aspect of the ADT alarm systems is that of the messages that will automatically be delivered to you in the form of status or alerts. The following are some of the general guidelines that will be provided about monitoring messages and alerts in an ADT alarm system.

Login with Your ADT Account The simplest way to monitor for alarm messages is through your own ADT customer account either through a computer or your mobile device. 

  • Head to the main page of the ADT websites, then on the top right corner select LOGIN. Sign in by entering your username and password which you received during sign-up. If you face any problem while signing in, then you can click on the button which is called ‘Forgot username’ or ‘Forgot password’ then the company’s account recovery process will begin for you.
  • Or, you can access the MyADT application on your mobile or tablet on the MyADT application. It’s important to note that this application can be downloaded on iOS and Android operating systems. Just like how you entered the website, you have to log in with your account which is associated with ADT.
  • After you have successfully logged in to either the online account portal or mobile application for your trading account type, then you will be able to monitor the activities of your systems under the Event section or any other relevant section depending on your account type. This is where you will be able to view the list of the latest activities/messages and alerts from your system.

Reviewing Alarm Messages

Messages in your ADT account are located in the message center; herein, are details about different registered forms of alarm events and system status updates.

Alarm triggered: This message will state whether the particular sensor that went off was a door sensor the alarm was set and the door was opened or if it was a motion detector when the system was activated. It will give the date and time stamp of when the sensor was turned on.

  • System armed/disarmed: Armed/disarmed messages that describe the time at which your system was set to be armed or when a user armed/disarmed it manually or automatically based on a set schedule. This helps you in keeping track of the usage of your system.
  • Low battery: I know when my sensors or any connected device in the system are low on battery, so I can replace them. There are always critical messages which means that the battery needs to be replaced as soon as possible.
  • Communication issue: Alerts you when one of the system components or associated devices is offline or cannot send/receive system info due to internet/power failure. This assists in clearing connection issues.
  • Error/fault detection: Establishes if part of your system is not functioning normally because of factors such as signal interference, device tampering, or a damaged component. Makes troubleshooting easier.

The notification history displayed in the account provides you with a way to understand different events that take place within the system, as well as be more aware of what is happening around your home. That is why it is important to read these messages so that you have a clear understanding of the status of your security system.

Responding to Alarm Triggers

When you receive a notification that your alarm has been activated by a sensor or by yourself using a panic button, you would want to quickly verify whether there is an actual emergency. A majority of ADT systems are also controlled and supervised by ADT officers in the command and control monitoring centers. You will also receive the triggered alarm message at the same time they receive any message given to your account. When the alarm is triggered by mistake or there is no actual break-in, the system needs to be turned off to prevent an ADT agent from having to call the authorities, which is standard procedure.

Another feature that can be found on an online account or a mobile application is the opportunity to send in Alarm Cancellation passcodes which immediately notify the monitoring center that it was a false alarm. It is safe to do this only if you are sure that there is no emergency or intrusion into the house. You may also be contacted by an ADT agent to confirm the alarm – this will entail answering some questions and giving a code number to prove that you do not want the police dispatched to your house. Replying promptly ensures you do not undertake any other actions that are initiated by the triggered alarm message.

Interpreting System Messages It is therefore important to have a general understanding of the various messages that might pop up from your ADT system to enable you to have a keen eye on your home security, solve or prevent any problems occurring, and identify when you may need help. It is advisable to get familiar with the ADT accounts message center and always monitor it often. Always assess notifications to ensure that you remain updated on your security systems' newest actions and to counteract or respond to them if necessary.

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