Vivint is an organization that deals with home security and to conduct the installation of the surveillance devices and offerings, the shopper must sign a long-term agreement. Their initial contracts, however, range from 18 to 24 months and they can go up to 42-60 months (3-5 years) which is a huge investment. Some leave due to high prices, others are dissatisfied with customer service, while others may have varied needs that require them to move to another company. Fortunately, there are a few ways how a consumer can legally cancel the Vivint home alarm contract without paying the penalty.
Therefore, it is advisable to take time and research all the terms within the contract carefully. However, in your case, ensure that you get a copy of the signed customer agreement form with Vivint and go through each word of the agreement keenly. This will outline the terms of your contract clearly including the term length and the prices/fees per month and if there are any termination fees associated with the contract. There are various complaints from customers who signed contracts with Vivint and are locked in due to the hefty termination fees that may go up to over $1000 depending on the number of months left on the contract. It is advisable to have a grasp of these clauses in advance so that you may devise the best strategy for the cancellation of services before the due time.
Here is what you do to check for the 30-Day Trial Period The 30-Day Trial Period is a policy that you will find in most service businesses, and it offers the customers the chance to enjoy the services of the business during the trial period, while the business assesses the suitability of the customer to patronize them fully. All contracts of a security company are standardized to include a one-month trial period after installation where the customer is free to terminate the contract. It has been mentioned that if a Vivint system was installed in the last month, then the customer no longer has to pay for the system because they can cancel it. You will only require organizing an equipment removal appointment, through which they will be able to remove their properties from the house. In case a Vivint agent offers promises of not charging termination fees, the same should be done in writing.
Try to discuss The Contract Buyout. Therefore, before satisfying the whole multi-year contract, try to call Vivint customer loyalty representatives to discuss early termination of services. Try to be polite and use a non-aggressive tone when stating your concerns about the alarm monitoring – the issue could be with customer service, equipment/sensors, or financial constraints. Their retention specialists are under great pressure to avoid cancellations, and thus, can provide some flexibility in either providing deep discounts on early termination fees, or even completely waiving such fees (most of the time contingent on the return of equipment). This is not guaranteed to work, but polite requests must be made before shelling out hundreds of dollars in buyout contracts.
Transfer the Remaining Contract Instead of completely halting your services, Vivint offers the option to sell/transfer your Vivint alarm monitoring contract in its entirety to another homeowner interested in the offer. Remember that you cannot stop the monthly payments before the account activation is completed for the new owner. Even though you are still on the hook for finding an adequate buyer to assume your contractual obligations, this kind of transferring of contracts leaves you out of the way of incurring nasty termination penalties. One common problem that sellers encounter is that certain buyers could be problematic in the future, and to ensure this is not the case, sellers should vet all their buyers before making any transactions.
Make Sure the Equipment is Defective Net, if you have consistent technical issues or outages with the Vivint hardware installed in your home, it is advisable to report every single issue to their customer support team so that you will have records of the services provided in case of an issue with the problems. In the warranty that accompanies new equipment, persistent issues with alarm gear or sensors let the client take the items back for a complete refund. It is also crucial to record all technical difficulties from your side of the conversation as well. In case there is a history of continually receiving faulty equipment, it is advisable to write a letter to seek permission to cancel the contract without incurring penalties.
If the parties are still not able to resolve the issue through negotiation, they have to go to court and seek legal arbitration away from the court. If Vivint decides not to accept a customer’s decision to cancel the security contract before the agreed time without paying termination fees, then the next course of action should be seeking an independent legal solution. This process has parties taking their contractual disputes to an independent arbitrator instead of a judge as a court –oftentimes resulting in faster determination. Provide numerous documents proving that Vivint has not lived up to the contract’s terms due to substandard products, unreliable supervision, rude staff, or misleading selling. The arbitrator also has the authority to declare that the contract is null and void if significant problems are substantiated.
Find out how to file an official complaint with the BBB Also, filing a formal complaint with the Better Business Bureau may help one be released from a Vivint contract in case other attempts at bargaining have not worked. The BBB enables the customers to post their complaints about the alarm companies and the companies are made public for others to see. BBB High Ratings are important to security providers such as Vivint which is why – detailed complaints are filed through this outlet and can help get you out of deals without paying penalties to the company. Review and add notes obtained from all the previous phone calls and if there were unethical business practices noted, be sure to highlight them.
Switching from one home security company to another or canceling the contract, especially before the agreed term is over, calls for careful planning and determination not to be charged up to $300 in penalties. Thankfully, you can use Vivint’s 30-day trial policy, request waivers from the loyalty department, request a transfer of your contract, prove that the equipment is defective, or request arbitration or file BBB complaints, so you can cancel the monitoring services without much trouble. Not being aware of how iron-clad security agreements function puts you on the receiving end of such unenviable agreements.
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