Do you have issues related to your Vivint home security system that is showing signs of a glitch, or is completely unresponsive? There can be times when you need to contact customer support services, do not forget to try restarting the panel first. Resetting the Vivint panel is very simple and it does not take more than five minutes and it can fix simple technical problems. In the following section, I will explain the process of rebooting the Vivint system in detail.

What Does It Mean To Reboot The Vivint Panel?

Resetting means turning the Vivint panel off and then turning it back on again by flipping the main switch and then pressing the power button. This helps to reset the panel and be able to clear any temporary errors, reconnect, and reload appropriately. Consider it as refreshing your system when it fails to function properly as a computer or your phone.

Resetting the panel brings the system back to the initial state but does not erase settings, codes, connected gadgets, etc It is a safer way of solving a problem before going to the complicated steps.

When Do You Need to Reboot Your Vivint Panel?

Some common issues that may require a panel reboot include:

  • Expectations involving unresponsive device screen freeze or any other abnormality.
  • Issues related to mobile connection or the Vivint Sky application
  • I had a problem with access codes today
  • Sensors not being able to connect or go offline
  • Random or false alarms or even other bizarre actions

In case you have general operational issues with your Vivint system, then the first thing you need to do is reboot the panel.

How to reboot a Vivint panel?

Fortunately, rebooting the Vivint panel only requires a couple of minutes of your time. 

1. Find the Vivint panel mounted on the wall. Presumably, it should be near an entry door or in a main hall, so that people passing by might overhear and become infected. This one includes a digital screen and a set of specific and numbered buttons.

2. Pull down the cover to reveal the panel buttons located behind it. This you will only be able to do by using your master code.

3. Locate the button that says “Restart” or “Reboot” on the panel. It may have an arrow icon around it.

4. Find this button and hold it for 3-5 seconds to turn off the panel screen on the laptop or tablet.

5. If the screen goes blank, you should let off the restart button.

6. Wait for 1-2 minutes for the Vivint panel to finish the rebooting process to complete the reboot of the device. During this time the screen will be blank.

7. On the panel screen, the Vivint logo will appear within one to two minutes to signify that the reboot has been completed.

8. You will be taken back to the main menu when you input your master code again.

9. Finally, as a live test, disconnect and reconnect the gun as it is usually done normally. Run other functions to see if the problems have gone away.

10. However, if problems persist, it may be necessary to call Vivint customer service to get additional help. A panel reboot clears most of the small bugs A panel reboot clears most of the small bugs.

Power Cycling The Panel

Technicians from Vivint may advise completely turning off the panel and then powering it back on instead of simply restarting it. This shuts the power down totally and makes a near-total reset which is much healthier for any computer.

Follow these steps for power cycling: 

1. Just as you did earlier, open the Vivint panel cover.

2. Locate the panel power cable leading to an outlet somewhere down below.

3. Switch off the power supply using the main fuse to deny power to the panel.

4. Do not plug it back immediately; you should wait for about 10-15 seconds.

5. Wait for the panel to refresh and stabilize for about a couple of minutes.

6. Type your master code and check all functions when it is back from offline.

Power cycling is even more effective than the restart button as it provides the system with an even cleaner start. However, both methods are fundamentally performing the same task of the resolution process.

Alternative Reboot Methods

Some Vivint equipment may have alternate ways to reboot the panel: 

Smart Hub –turn off the power to the hub and then after 30 seconds turn the power back on

Sky Control Panel – Press buttons 1+3 for 10-15 seconds

Mobile App – Go to the application menu and click on the ‘Restart Panel’ option.

Look for other reboot options if there are any on your equipment. However, the quintessential restart button located at the center of the Vivint panel is the one that gets the job done more frequently.

How does Rebooting alleviate Vivint's problems?

Resetting the Vivint system means that all the software processes and all related devices will start from scratch. This removes any funny business, stuck processes, connectivity problems, and so on. Rebooting also re-establishes connection with all wireless sensors and devices that may have been messed up. This simply gets everything back in sync and the messages start to flow properly.

In this context, the restart is similar to erasing the operational slate when the panel starts misbehaving. When the problem is a fairly basic one or confusion over communications, rebooting the panel brings all the important background tasks back into alignment.

When To Call Vivint Support?

While a system reboot can fix many basic problems, at some point more advanced troubleshooting may be needed: 

  • Problems remain even after multiple attempts at rebooting.
  • Some other important functions of the panel are still not functioning properly.
  • Hardware components such as sensors or devices that are unable to report
  • This is particularly strange because the errors appeared to be frequent.

In case core security functions are still unreliable even after rebooting the panel, it is advisable to contact Vivint support for an inspection. A technician can then determine whether there are other underlying system problems or problematic components that need to be replaced. Do not attempt constant reboots when issues are quite clear to be constant.

Learn to live with the reboot process.

The ability to comfortably and confidently restart the Vivint panel helps avoid unnecessary stress whenever small problems surface. In most cases, a glitch is followed by a simple correction after rebooting the equipment. Keep the instructions above handy so you learn the standard reboot procedures.

Power cycling or disconnecting appliances from their sources delivers a more forceful reboot when necessary. But go to the basic restart button and use it to fix general Vivint issues first before anything else. Press the button for a few seconds, wait for the screens to go black, wait for the system to reload, enter the code once it comes back online and you have a perfectly working security system again!

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