Vivint is a well-established company in the US market that offers its services as a smart home security brand. Coordination of smart home devices, 24/7 professional monitoring, and integration with other smart home platforms are what the company strives for. But, just like any other home security system, Vivint is rather expensive, and, in most instances, customers are locked into contracts. Is Vivint that much better than its competitors? Below is a detailed analysis of the company to enable you to make an informed decision if working with Vivint is for you or not.
Pros of Vivint Professionally Installed Equipment As for the installation, it is significant to note that while most of the home security systems come with do-it-yourself kits, Vivint has a professional who installs everything for you. This is because it ensures that all settings are correctly made, all cameras are placed in the right manner and all the connections are done correctly which aids in getting the best results. They also offer advice on how to adjust your system depending on your preferences and needs.
Smart Home Integration With Vivint, you can connect with Google Home, Amazon Alexa, Apple HomeKit, Samsung SmartThings, and other compatible devices. Vivint allows you to manage your security cameras, door locks, lighting system, thermostat, and other smart devices of any type through the app.
24/7 Professional Monitoring Vivint has UL-monitored monitoring centers and they are available for monitoring alarms throughout the day and through the night. The monitoring plans are optional and range from basic, intermediate, and advanced depending on the police/fire dispatch and response time required. It also has to work when cellular backup is on on all devices, which means it will work in the event of no wifi or power.
High-End Equipment For this service, Vivint employs high-quality equipment with additional features such as cameras that have night vision, smoke and carbon monoxide detectors, doorbell cameras, flood sensors, and image sensor motion detectors. It is all planned to a T thus creating an environment that is synchronized.
Cons of Vivint Very Expensive Nevertheless, there is no doubt that one of the biggest cons related to Vivint is that it is very expensive. Equipment prices begin at $599 and then there are monthly monitoring fees that range from $39. 99 to $59. 99. Distributed evenly in the course of a 5-year contract, you will end up spending over 4,000 dollars. Extra cameras, sensors, etc also require additional per device in addition to the price of the main device.
Long Multi-Year Contracts All Vivint plans are made on a basis that individuals must sign up for a contract that has a time duration of 5 years. If you want to cancel early you’ll have to pay a penalty of $1,500 or the remaining balance of the entire amount whichever is the lesser amount. This means that it is extremely easy for Vivint to lock you in a long-term contract if perhaps you decide that the company is not the right fit for you.
Potential Compatibility Issues Despite the company’s promise of compatibility with other systems used in smart homes, some users complain that their devices do not sync correctly. There are also usually some technological transition issues in the sense that when new technology, such as new equipment or an update to existing software, is introduced.
Billing Complaints Of course, not all of the customers have such problems, but there are quite many complaints on the Internet stating that Vivint charges the wrong amount or gives confusing bills, as well as many complaints regarding their attempts to address these problems. Just another concern to take into consideration.
Alternatives to Vivint As it is apparent, Vivint is not the best option for every homeowner, let alone every wallet. Here are a few top alternatives to consider instead: Here are a few top alternatives to consider instead:
ADT Similar to Vivint, the ADT alarm system provides smart home security solutions professionally installed with the option for 24/7 monitoring. Packages are also customizable and come with cameras, lights, and thermostats. ADT is still relatively expensive but we can see that it is cheaper when compared to Vivint.
SimpliSafe SimpliSafe is the best choice If you decide to install the security system yourself. Pricing is most suitable because there are no contracts needed, which makes it very affordable. You still get continuous monitoring, but there is no issue with some of the customers with the company’s customer support as it is with Vivint Smart Home. But don’t think that DIY doesn’t work for you, it’s not for everyone.
Ring Ring is geared toward those who wish to have a simple system that may be easily managed and also has versatile monitoring possibilities. It is effective when integrated with a self-monitoring system but requires professional monitoring during one’s absence. However, assembly is DIY which means that you will have to assemble this product by yourself.
Is Vivint Worth It? However, for other consumers, Vivint has a sleek smart home security system that is highly deserving of the steep fees. This means you get to save on the time and costs of having to do all the wiring and fixing of different devices because everything is done professionally for you.
However affordable homeowners can acquire similar functionality but with certain disadvantages at a smaller cost using products from SimpliSafe or Ring with DIY installation. The new Nest setup is still within this range so, for people who still wish to obtain a superior setup, there may be equally valuable options such as ADT.
Therefore, is Vivint worth your hard-earned money? Vivint has a superb smart security package tailored for homeowners who are ready to commit their time and resources to the package. Nevertheless, the high equipment fees, monthly costs, long contracts, inferior customer service, and complaints about the bills are some of the factors that categorically show that it is not the best for everyone. When opting for either, make sure to weigh its pros and cons based on your budget and what your business may require.
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